Return Policy for OutFit Hai
We appreciate your trust in OutFit Hai, and we want you to be completely satisfied with your purchase. Please review our Return Policy carefully to understand the terms and conditions governing product returns.
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Items must be returned within [insert number] days from the date of delivery.
2. Initiating a Return:
- To initiate a return, please contact our customer support team at support@outfithai.com with your order number, the name of the item you wish to return, and the reason for the return.
- Our customer support team will provide you with instructions on how to proceed with the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure that your return is received by us.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment.
5. Non-Returnable Items:
- Certain items are not eligible for return, including:
- Intimate or sanitary goods
- Perishable goods
- Downloadable products
- Gift cards
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within [insert number] days of receiving the product. We will arrange for a replacement or refund, as appropriate.
7. Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item.
8. Contact Information:
If you have any questions or concerns about our Return Policy, please contact us at:
OutFit Hai
A11 Block A, Balram Nagar,
Ghaziabad, Uttar Pradesh – 201102
Email: support@outfithai.com
Phone: 85959-49525
We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Thank you for choosing OutFit Hai!